Customer Care

Our goal is to make you successful!

Independent of services you might consider from Authoria or from an Authoria Certified Implementation Partner, Authoria offers a wide array of client support services that are included with your annual maintenance fee. In addition to product upgrades, your annual maintenance covers you for the following services at no additional charge:

Authoria Account Manager – Your Authoria Account Manager is your dedicated Authoria resource ensuring you world-class client management support. Your Account Manager works with you to develop relationships at all levels of your organization and to represent you within ours, helping you resolve any issues that might occur. Your Account Manager will also keep you up-to-date on the latest Authoria products and services.

Customer Support Center – Our fully-staffed customer support center provides world-class support for issues relating to Authoria applications, including support for issues that occur during and after your Authoria implementation.

Authoria Customer Connection – A secure extranet designed specifically for you, the Authoria Customer Connection is your destination for important information from Authoria. It is an invaluable resource to help you achieve the most from your Authoria products. You can use it to resolve technical issues by accessing the Authoria Product Knowledgebase, submit and track Help Desk tickets online, download the latest documentation, learn about new Authoria products and services, and much more.