Talent Management Software Case Studies - Authoria

Aon

The leading provider of risk management services, insurance brokerage, human capital management consulting, and specialty insurance underwriting employing 45,000 people globally in 120 countries

Challenges

• Managing 1,373 spreadsheets made compensation process slow, cumbersome and error prone
• Current compensation process took 45 days
• Multiple systems made it difficult to roll-up and consolidate data from different sources
• Lack of visibility and reporting capabilities

Solution

• Authoria Compensation

Results

• Reduced compensation process to 22 days, realizing a multi-million $ tax savings
• Benefits achieved were 28% above plan
• Costs were 8% below an already reduced budget
• Centralized, online repository for compensation data dramatically increased accuracy and consistency

Carlson Companies

A global leader in the marketing, travel and hospitality industries with 190,000 employees in more than 145 countries

Challenges

• Provide accurate, consistent and timely answers to employee inquiries
• Consolidate benefits communications and reduce administrative costs
• Enable informed decisions and make employees smart healthcare consumers

Solution

• Authoria Communications

Results

• Service center calls reduced, shortened call time and lowered costs
• Abandoned calls reduced by 50%
• 80-90% of calls are resolved in the same day
• 5,700 major transactions are handled each month
• HR can perform a more strategic role

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JohnsonDiversey

Global supplier of cleaning and sanitizing products and systems for institutions and industry employing over 13,000 employees in 40 countries

Challenges

• Merged 2 companies, adding a new structure and expanded roles
• Lacked internal talent for new company
• Culture demands they develop internal talent
• Needed visibility into career development to build robust succession planning process

Solution

• Authoria Succession
• Authoria Performance

Results

• Gained workforce intelligence through better talent data
• Linked pay to performance to drive business results
• Employees can now create more effective development plans
• Performance can be tracked and measured throughout the year
• Integration with all other systems
• Increased visibility with analytical reporting

PepsiAmericas

PepsiCo’s second largest bottler with 14,000 employees

Challenges

• Need to create a human capital planning initiative centered on a comprehensive performance management process
  
• Communicate and align corporate goals with manager and employee goals and objectives
  
• Organizational silos each wanting a different niche performance solution
  
• Need to tightly integrate performance and compensation management

Solutions

• Authoria Performance
  
• Authoria Succession
  
• Authoria Compensation
  

Results

• Lock-step alignment between corporate goals, business unit goals, and manager and employee goals and objectives
  
• Significant error rate reduction over previous manual systems
  
• Return on capital invested increased from 6.1% to 7.3% in 2 years
  
• Split-adjusted stock price rose 80%; PepsiAmericas attributes increase on corporate-wide focus on their goals with improved accountability

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Plantronics

A market leader in lightweight communications headsets

Challenges

• Corporate expansion required staffing team to rapidly fill new and highly technical positions
  
• Manual screening of resumes slowed hiring process and reduced staff productivity
  
• Lack of consistent, standardized approach left candidates with a wide range of experiences

Solutions

• Authoria Recruiting
  
• Candidate sourcing service
  

Results

• Helps source highly qualified candidates quickly and efficiently, reducing process costs approximately 30 percent
  
• Decreases time to fill positions by approximately 30 percent
  
• Reduces resume views by between 75 and 90 percent to increase recruiter productivity and decrease company’s reliance on recruiters
  
• Efficiency gains enable recruiters to spend more time building relationships with high-quality candidates and performing strategic staffing initiatives

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Regis Corporation

Worldwide leader in salons, hair-restoration centers, and education with over 11,000 worldwide locations

Challenges

• Create a talent pool of external and internal candidates
• Develop a systematic process for managing talent
• Reduce agency fees and time-to-hire

Solution

• Authoria Recruiting

Results

• Streamlined hiring process, saving over $500,000 in agency fees in 7 months
• Regis has cut their time-to-hire in half
• Hiring managers have a talent pool of external and internal candidates
• Recruiters and hiring managers have become strategic partners

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Royal Caribbean Cruises

One of the world's largest cruise companies

Challenges

• Reactive approach to recruiting
  
• Manual screening of resumes slowed hiring process and reduced staff productivity
  
• Talent acquisition outsourced to costly third party firms
  
• Quality of candidates was weakening and communication with hiring managers breaking down
  
• Jobs taking too long to fill and staffing costs out of control

Solutions

• Authoria Recruiting
  
• Candidate sourcing service

Results

• Over 90% of hiring now the result of RCCL staffing team
  
• Greater speed in candidate response to job openings and time-to-fill
  
• Greatly increased candidate quality at all hiring levels
  
• Expanded collaborative role of hiring managers
  
• Saved more than $3 million in first two years
  
• Achieved 100% ROI in the first year

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Scotiabank

One of North America’s leading financial institutions

Challenges

• Excel spreadsheet method for managing compensation process was slow, cumbersome and error prone
  
• Sharing of spreadsheet information via email increased risk of error and compromised confidentiality
  
• Lack of centralized process and data repository for executive compensation data
  
• No simple solution for supporting multiple currencies and employees in fifty countries

Solutions

• Authoria Compensation
  
• Robust reporting tool developed by Scotiabank’s internal IT team

Results

• Dramatic reduction in overtime required during critical compensation planning months
  
• Time spent on compensation decisionmaking process reduced from over one month to just ten days
  
• Ease of use allows for rapid plan definement when new compensation plans are introduced
  
• Centralized, online repository for compensation data mitigates risk while dramatically increasing accuracy and consistency

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Sun Life

Sun Life Financial is a leading international financial services organization providing a diverse range of protection and wealth accumulation products and services to individuals and corporate customers, with total assets under management of nearly half a billion dollars (US) and 12,000 employees worldwide.

Challenges

• Expand and improve succession planning across a global, highly decentralized enterprise
• Replace inefficient manual processes
• Fill positions and identify successors more quickly and efficiently
• Deploy talent effectively

Solution

• Authoria Succession

Results

• Ability to identify candidates quickly
• Consistent view of skills and competencies worldwide
• Better decision making
• Ability to spot and analyze trends
• HR team awarded CEO's Award for Excellence

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